Payment Policy

Thank you for your purchase! Please read our payment terms carefully to ensure you understand the provisions applicable to transactions made through our website. If you have any questions, our customer service team will be happy to assist you. You can easily reach us via our contact page; we are happy to help.

Accepted Payment Methods

We currently accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Maestro
  • MasterCard
  • PayPal
  • USDC
  • Visa

Payment Security

The security of your payment is our highest priority. We use industry-standard encryption technologies to ensure the security of your personal and financial data during the checkout process.

Payment Processing

We process payments instantly at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email with your order details.

Currency

All payments made through our website are processed in EUR.

Failed Transactions

If your payment is declined or fails:

  • Please check that your card details or PayPal account details have been entered correctly.
  • For more information, please contact your bank or payment service provider.
  • Does the problem persist? Then contact our support team; we will be happy to help.

Refunds and Disputes

For information on refunds, cancellations or disputes, please refer to our Returns and Refund Policy.

For further inquiries:

Should you have any further questions, please contact our customer service at

Address: Farrenpointstraße 3 D, 83059 Kolbermoor, Germany

Phone:+49 8031 2331007

Email: info@merlemagic.com

Opening hours: Monday – Friday: 09:00 AM – 06:00 PM